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Information Technology

01

Classroom Technology Suppport

02

IT Help Desk

03

IT Lab Support

01

Classroom Technology Suppport

Supported campus-wide digital IT systems by maintaining 90%+ uptime across 150+ classrooms, ensuring operation for hybrid learning,faculty research, and administrative operations.

Reduced incident response time by 45% by automating workflows and optimizing ServiceNow tickets

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Cretron and Extron Panels

PC Configuration

Projectors

Installation and configuration of panels with classroom technology

Installtion of PCs

Projector installation and wiring

Reimaging Windows Software

Light bulb replacement

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Wiring

Zoom Contact Center

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Campus login support

Provided support for Faculty and students in password change and campus credentials retreival

02

IT Help Desk

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Duo Configuration

Software Troubleshooting

Support for Duo configuration to new students

Support for campus softwrare installation and utlization

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Lab Inventory

Maintained records of lab tech inventory 

03

IT Lab Support

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Printer Configuration

Software Troubleshooting

Support for Wepa connectivity and wireless configuration

Support for lab softwrare installation and utlization

Existing Environment
Campus IT Infrastructure
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IT Operations & Service Management
Operational Processes
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Measured Impact
Users Impacted
150+ Technology-Enabled Classrooms
AV, Compute, Networked Systems
Hybrid & Live Instruction Spaces
Proactive system monitoring
Live troubleshooting during classes & events
Hardware, network, and software fault isolation & replacement
Faculty — uninterrupted teaching & lectures
Students — reliable access to learning environments
Enabled real time hardware-software integration
Technology Stack
PCs & Workstations
Projectors & Displays
Cameras & Conferencing Platforms
Control Panels & AV Routing
Service Management
Incident triage & prioritization
Improved documentation quality
Optimized routing workflows
ServiceNow + Zoom Contact Center
Multi system integration (VR + robotics + haptcs)
Measuerd Impact
90% Classroom uptime
45% faster incident response
Reduced instructional downtime
Improved support experience
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